Checking In Laptops in Symphony - Reminder

Greetings all.

Please keep in mind that you should use the Discharge wizard in the Common Tasks group to check in laptops and other items returned to the service desk.  The Discharging Bookdrop wizard (under the Special wizard group) is intended to be used for the return of items through the bookdrop, especially when the return needs to be backdated to an earlier time.  If you use the Discharging Bookdrop wizard, the check in time (hour and minute) default to 11:59 pm of the day selected.  The Discharge wizard in the Common Tasks group will check items in at the time and date that appear on the computer used for the transaction.

 

Fred Schumacher

Circulation Administration Manager

 

Stella Link Library to close for an equipment upgade 01/12/12

From: Anguiano, Yolanda - HPL

Sent: Thursday, January 03, 2013 1:29 PM

To: HPL - NL Staff

Subject: Stella Link Library to close for an equipment upgade.

 

Hello,

McGovern Stella Link Neighborhood Library will be closing at 5PM Saturday, January 12th and will not reopen until 10AM Tuesday, February 5th.  The library will be undergoing an upgrade to its book sorting equipment. 

During this timeframe HOLDS will be sent to Meyer Neighborhood Library, unless a customer designates another pick-up location:

 

Meyer Neighborhood Library

5005 West Bellfort, 77035 | 832-393-1840

T 10-6 | W 10-6 | Th 12-8 | F 1-5 | Sa 10-5

 

If you have any questions, you can reach Neighborhood Libraries Administration at x32707.

Thank you,

 

G Yolanda Anguiano

Administrative Assistant

 

 

 

Training Updates

 

From: Benton, Suzy - HPL
Sent: Thursday, March 29, 2012 4:27 PM
To: HPL - All Employees
Subject: Training Updates

 

Greetings,

 

I hope that you are all well in this new year!  I wanted to send a quick email to let you know how excited I am about working with you all as the System-wide Training Coordinator. My goal in this position is to develop a training program that is fun, beneficial, and meets the needs and interests of those that represent the backbone of this organization – our staff. It will be my job to provide training opportunities that will help you do what you already do just a little bit easier – that is, provide the best customer service around!!

 

Leilany Vazquez, Administrative Assistant for the Training Team, is now reporting to me.  Thuy Vo, Librarian II, is also reporting to me and will focus on training opportunities relative to technology instruction.  Other staff members from Public Services are also assisting me on a part-time basis: Djuina Hammett, Sarah Ortiz and Daniel Pillow.  I plan to also ask other staff members for assistance on an as needed basis. If you are interested, please get approval from your supervisor and let me know!

 

If you have any ideas for trainings, have a particular training need, or come across a great training opportunity, please do not hesitate to forward them to the Training Team at  hpltraining@houstontx.gov .  Any requests for training, training reports, or other training-related information should be sent to this email address.  Due to tracking issues, we will no longer accept requests via phone, in-person, or by other means moving forward. 

 

Additionally, please remember to send Leilany a copy (electronically via email or printed through delivery) of your certificates after you have taken training that can be counted towards your training requirement for the EPE cycle.  Please include your employee number on the certificate or in the email as well. 

 

Please be on the lookout for future communications from me regarding various training opportunities…stay tuned!

 

This email was approved for system-wide distribution by Meller Langford, Deputy Director of Public Services.

 

Best regards,

Suzy Benton, MLIS

System-wide Training Coordinator

Houston Public Library

832-393-1505

NEW! suzy.benton@houstontx.gov

www.houstonlibrary.org

 

This e-mail represents the thoughts and opinions of Suzy Benton and does not reflect the policies of Houston Public Library.  Please do not copy or forward without the permission of the sender.

 

If you would like to receive periodic emails from Mayor Annise D. Parker and the City of Houston on topics of interest to you and your neighborhood, please go to www.houstontx.gov and register with CitizensNet.

 

Learn how to build your wealth with our More Money @ Your Library®Program.  For more information, visit our website at: www.houstonlibrary.org/moremoney.

 

 

Webinar - Integrating E-Books and E-Readers into Your Library

From: HPL Central Training Room
Sent: Thursday, March 29, 2012 10:16 AM
To: HPL Central Training Room; Benton, Suzy - HPL; Vazquez, Leilany - HPL; HPL - NL Staff; HPL - Central Services Staff; HPL - J LIST; HPL - Collection Development; HPL - Young Adult List
Subject: Webinar - Integrating E-Books and E-Readers into Your Library
When: Wednesday, April 11, 2012 1:30 PM-3:00 PM (UTC-06:00) Central Time (US & Canada).
Where: Central 6th Floor Training Room

 

 

When: Occurs every Wednesday effective 4/4/2012 until 4/11/2012 from 1:30 PM to 3:00 PM (UTC-06:00) Central Time (US & Canada).

Where: Central 6th Floor Training Room

 

Note: The GMT offset above does not reflect daylight saving time adjustments.

 

*~*~*~*~*~*~*~*~*~*

 

Integrating E-Books and E-Readers into Your Library
with Sue Polanka

Two parts--90 minutes each
Wednesdays April 4 and 11, 2012
1:30 – 3:00 PM Central

With the exploding popularity of e-books and e-reading devices, librarians are grappling with how to effectively integrate them into their services and collections. Sue Polanka is back by popular demand to present this two-part ALA TechSource workshop on how to go about it. With her practical guidance you will learn how to begin purchasing and lending e-books for your library, and how to purchase e-reading devices for patron use.

 

Topics covered in this workshop include:

Part 1: Purchasing E-books for Your Library

• Current trends with e-book ownership and lending
• Comparing vendor offerings and interfaces (publishers and aggregators)
• Choosing business models, including subscription, one-book checkout, and patron-driven acquisition

The challenges of archiving and accessibility.

 

Part 2: Lending E-book Readers in Your Library

• Examples of the more than 50 e-reading device options: dedicated e-readers, tablets, apps, and screen e-readers
• Practical tips for lending devices
• Navigating file formats, digital rights management, and compatibility

Sources for free and public domain e-books for easy loading onto e-readers.

 

Sue Polanka is the moderator of No Shelf Required, a blog about the issues surrounding e-books for librarians and publishers. She is the Head of Reference and Instruction at the Wright State University Libraries in Dayton, Ohio and the Vice President/President Elect of the Academic Library Association of Ohio.

 

 

** Be sure to obtain your managers approval to attend.

*Please excuse cross postings/duplicate invites.  I just wanted to make sure I got the information out to everyone!

 

 

Sarah Ortiz

Library Assistant Supervisor

South-Belt Libraries

Houston Public Library

Sarah.Ortiz@houstontx.gov

Please note my new email address**

 

 

This e-mail represents the thoughts and opinions of Sarah Ortiz and does not reflect the policies of Houston Public Library. If you would like to receive periodic emails from Mayor Annise D. Parker on topics of interest to you and your neighborhood, please go to www.houstontx.gov and register with CitizensNet.

 

Customer Service Webinar @ Central

From: HPL Central Training Room
Sent: Friday, February 24, 2012 3:43 PM
To: HPL Central Training Room; HPL - NL Staff; HPL - Central Services Staff
Subject: ALA - Webinar - How to Deliver Great Library Customer Service
When: Thursday, April 19, 2012 1:30 PM-3:00 PM (UTC-06:00) Central Time (US & Canada).
Where: Central 6th Floor Training Room

 

 

When: Thursday, April 19, 2012 1:30 PM-3:00 PM (UTC-06:00) Central Time (US & Canada).

Where: Central 6th Floor Training Room

 

Note: The GMT offset above does not reflect daylight saving time adjustments.

 

*~*~*~*~*~*~*~*~*~*

 

How to Deliver Great Library Customer Service
with Laurie Brown

Drawing on 20 years’ experience as a trainer and coach, Laurie Brown will show you how to create a welcoming, friendly experience for patrons, students, and other library users. In addition to learning how to fulfill the expectations of the people who use your library, you will also get pointers on listening and communications skills.

Topics include:

• The top 3 customer service qualities for your library and how to achieve them
• Defusing conflict with difficult patrons
• Ensuring that staff makes positive customer experience a priority
• How to question library users effectively

Laurie Brown has more than 20 years’ experience as a trainer, coach and speaker. In addition to customer service, she speaks on developing skills in leadership, presentation, and sales.

 

 

Please access the below link for the preliminary reading material. This preliminary material will help give some context in advance of the instructor’s presentation. This is an excerpt from Laurie Brown’s Book, The Greet Your Customer Manual.

 

http://www.alaeditions.org/preliminary-readings-laurie-brown-workshop

 

 

** Be sure to obtain your managers approval to attend the Library Journal Virtual Tech Summit. Please excuse cross postings/duplicate invites.  I just wanted to make sure I got the information out to everyone!

 

 

Sarah Ortiz

Library Assistant Supervisor

South-Belt Libraries

Houston Public Library

Sarah.Ortiz@houstontx.gov

Please note my new email address**

 

 

This e-mail represents the thoughts and opinions of Sarah Ortiz and does not reflect the policies of Houston Public Library. If you would like to receive periodic emails from Mayor Annise D. Parker on topics of interest to you and your neighborhood, please go to www.houstontx.gov and register with CitizensNet.

 

FW: Learning Management System (LMS) Outage Today

 

From: Benton, Suzy - HPL
Sent: Monday, February 06, 2012 10:39 AM
To: HPL - All Employees
Subject: Learning Management System (LMS) Outage Today

 

Greetings,

 

The Learning Management System (LMS) will undergo an outage for maintenance from 4:00 p.m. to 6:00 p.m. on Monday, February 6, 2012.  This outage is needed to address system functionality.   We apologize in advance for any inconvenience that may result from this necessary outage.

 

This message was approved for system-wide distribution by Mike VanCampen, Deputy-Assistant Director of Public Services.

 

Best regards,

Suzy Benton, MLIS

System-wide Training Coordinator

Houston Public Library

 

Training Update!!

 

 

From: Benton, Suzy - HPL
Sent: Tuesday, January 17, 2012 5:21 PM
To: HPL - Central Managers; HPL - Central Services Staff; HPL - Collection Development; HPL - NL Staff; HPL - Young Adult List; HPL - Unit Managers; HPL - J LIST
Cc: Vazquez, Leilany - HPL; VanCampen, Michael - HPL
Subject: Training Update!!

 

- PLEASE EXCUSE CROSS-POSTINGS! -

 

Greetings and Happy New Year!

 

As we get back into the swing of things, I wanted to send you all a quick email to let you know how excited I am about working with you all as the newly appointed System-wide Training Coordinator. My goal in this position is to develop a training program that is fun, beneficial, and meets the needs and interests of those that represent the backbone of this organization – our staff. It will be my job to provide training opportunities that will help you do what you already do just a little bit easier – that is, provide the best customer service around!!

 

Leilany Vazquez, Administrative Assistant for the Training Team, is now reporting to me.  Other staff members from Public Services are also assisting me on a part-time basis: Suzanne Rickles, Sarah Ortiz and Daniel Pillow.  I plan to also ask other staff members for assistance on an as needed basis. If you are interested, please let me know!

 

If you have any ideas for trainings, have a particular training need, or come across a great training opportunity, please do not hesitate to forward them to the Training Team at  hpltraining@houstontx.gov .  Any requests for training, training reports, or other training-related information should be sent to this email address.  Due to tracking issues, we will not be able to accept requests via phone, in-person, or other means moving forward. 

 

Additionally, please remember to send Leilany a copy (electronically via email or printed through delivery) of your certificates after you have taken training that can be counted towards your training requirement for the EPE cycle.  Please include your employee number on the certificate or in the email as well. 

 

Please be on the lookout for future communications from me regarding various training opportunities…stay tuned!

 

Best regards,

Suzy Benton, MLIS

System-wide Training Coordinator

Houston Public Library